We're here to help! Choose the support option that works best for you.
📧 Email Support
We respond within 24 hours on business days (Monday-Friday).
Tips for Faster Support
- Include screenshots of any error messages
- Tell us what you were trying to do
- Include your account email
- Mention your device type (iPhone, Android, computer)
📚 Self-Service Resources
Documentation
You're in the right place! Browse our guides:
In-App Help
Click the Help button (bottom-right corner of any page) for:
- Quick answers
- Feature guides
- Video tutorials
📞 Phone Support
Phone support is available for Enterprise customers. Contact us via email to discuss options.
🎓 Training
We offer free onboarding calls for new teams:
- 30-minute live walkthrough
- Q&A session
- Best practices for your use case
Email support@bldr.pro to schedule.
💡 Feature Requests
Have an idea to make BLDR better? We'd love to hear it!
Email support@bldr.pro with the subject "Feature Request".
🐛 Bug Reports
Found something broken? Help us fix it by including:
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
- Screenshots or screen recordings
- Your browser and device
We're Here For You
Our support team is made up of real people who actually use BLDR. We understand construction and we're here to help you succeed!